WorkReady Program
Workplace English +
Job Search Skills
for Adults
WORKPLACE ENGLISH
Scenario-based English
for workplace success.
JOB SEARCH SKILLS
Resume, interview, and
employment preparation.
FOR ADULTS
Designed for newcomers
and international adults.
PROGRAM SCHEDULE
Monday – Friday | 3:00 PM – 6:00 PM
MINIMUM ENROLLMENT
2 Weeks | Starting every other Monday
PROGRAM FEES
Tuition Fee: $800 CAD Biweekly
Registration Fee: $200 CAD (One-Time)
WorkReady Program Module
Module A
Administrator (medical office included) and Retail
Week 1: Administrator: Receptionist, Medical office
- Greeting (on the phone and in-person) & Handling request
- Scheduling appointments & taking messages
- Forms & documentations, and Email responding
Week 2: Retail: Cashier, Sales associate, Customer service
- Greetings: Customer service
- Following & clarifying verbal instructions
- Handling complaints & difficult situations
Module B
Accommodation and Food/Beverage
Week 1: Accommodation: Front Desk, Guest service rep.
- Telephone & scheduling- answering calls and taking reservations
- Handling problems - reporting issues & escalation
- Forms & documentations- workplace emails & incident report
Week 2: Food/Beverage: Bartender, restaurant server
- Customer Service: greeting, explaining special menu, taking orders
- Workplace instructions: Safety signs & procedures
- Team communication- feedback & collaboration
- Greeting & order taking
Sample Schedule
Mon - Wed
Thur
Fri